Privacy Policy

Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Email address
• Phone or WhatsApp number
• Billing and shipping address
• Order and purchase details
• Payment-related information required to process your order
• Information you provide when contacting our customer support team

We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Confirm and provide updates about your orders
• Respond to your questions and customer support requests
• Process returns and exchanges
• Improve our products, website, and shopping experience
• Send important service-related communications
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal and regulatory requirements

If you choose to receive promotional communications from us, we may also use your contact information to share product updates, offers, and other relevant information.

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and provide a better browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing or advertising where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment gateway providers
• Shipping and delivery partners
• Website hosting and technology providers
• Analytics and marketing service providers
• Customer support services

These service providers receive only the information reasonably required to perform their services.

We may also disclose information where required by law, legal process, or a valid request from a government or regulatory authority.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Lokabharana is not responsible for the privacy practices, security, or content of these third-party websites.

We recommend reviewing their privacy policies before providing them with your personal information.

Marketing Communications

If you have opted to receive promotional communications from us, we may send information about new jewellery collections, offers, promotions, or other updates.

You can choose to stop receiving promotional communications by contacting us or using the unsubscribe option provided in the communication, where available.

Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children for the purpose of making transactions.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updates will be posted on this page with the revised Last Updated date.

We encourage you to review this page periodically.