Return & Exchange Policy

Eligibility for Returns & Exchanges

A return or exchange may be accepted in the following situations:

• You received a damaged or defective jewellery item.
• You received a product different from what you ordered.
• The product has a manufacturing or finishing issue that was present when you received it.

To be eligible, the product must be unused, unworn, and in its original condition, with the original packaging, tags, and other accessories, wherever applicable.

Items That Cannot Be Returned or Exchanged

• Products that have been worn or used.
• Products damaged after delivery due to improper handling or use.
• Products altered, repaired, or modified by the customer.
• Products returned without the original packaging or tags, where applicable.
• Returns requested after the applicable return period.
• Items that are clearly mentioned as non-returnable or non-exchangeable on the product page.

How to Request a Return or Exchange

Please contact our team through WhatsApp, phone, or email to request a return or exchange.

Please provide the following details:

• Order number.
• Name and contact details.
• Reason for the return or exchange.
• Clear photographs of the product.
• Unboxing photos or video, if available.

Our team will review the information provided and share the next steps with you.

Return Request Time

Product Condition

To be eligible for a return or exchange, the jewellery should meet the following conditions:

• The jewellery must not have been worn or used.
• The product must be free from scratches, stains, perfume, makeup, or other signs of use.
• Original packaging and tags should be retained.
• All parts and accessories should be included, wherever applicable.

Lokabharana reserves the right to inspect the product before approving a return or exchange.

Exchange Policy

Replacement is subject to product availability.

If the same product is unavailable, our customer care team will discuss the available options with you.

Refunds

Once an eligible return is received and inspected, we will communicate whether the return has been approved or rejected.

If approved, the refund will be processed through the applicable payment method, subject to the processing time of the payment provider or bank.

Shipping charges may not be refundable unless the product received was incorrect, damaged, or defective due to an issue from Lokabharana.

Return Shipping

For approved returns involving damaged, defective, or incorrect products, Lokabharana will guide you regarding the return shipping process.

For returns requested for other reasons, applicable return shipping charges may apply.

International Orders

Return and exchange availability for international orders may vary depending on the destination, shipping arrangements, customs requirements, and applicable charges.

Customs duties, taxes, and other applicable charges may not be refundable.

Please contact our team before sending an international order back to us.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed or dispatched, cancellation may no longer be possible.